IBM Technology Lifecycle Services Global

Revolutionizing IT Support with AI and Automation

Join Bala Rajaraman, IBM Fellow and TLS CTO, and Kelly Ryan, VP of Delivery, as they take you through IBM's Technology Lifecycle Services IT transformation journey. This journey has been focused on providing enhanced support to create a more resilient IT infrastructure. As part of this effort, TLS became customer zero of WatsonX, with the goal of improving time to resolution through AI and automation-infused support.

3 ways the it environment is changing

• The Gen AI Journey and Emerging Threats
  As we embark on the Gen AI journey, we are facing new threats to our data and systems. The increasing use of artificial intelligence and machine learning has brought about new challenges and risks, and CEOs are taking notice. In fact, 60% of CEOs are looking into mandating additional Gen AI guardrails to mitigate risk.
• The Role of Regulations in Driving Enhanced Support and Predictive Analytics
  Regulations such as DORA (Digital Operational Resilience Act) and others are driving the need for enhanced support and predictive analytics. These regulations require organizations to have robust systems in place to detect and respond to cyber threats, and to ensure the continuity of their operations.
• Mitigating Risk with Enhanced Support and Predictive Analytics
  To mitigate this risk, enhanced support and predictive analytics are essential. By using advanced analytics and machine learning algorithms, organizations can identify potential threats and take proactive measures to prevent them.

What's Next?
Register to learn more about the lessons learned through this journey and how TLS leverages AI and automation capabilities to offer streamlined support services, improving the overall customer experience by enhancing efficiency and security.