Business leaders today face a multitude of IT-related challenges that can hinder their organization’s productivity and competitiveness while integrating AI. In a complex IT environment, inefficient use of IT resources can lead to downtime, low productivity, decreased competitiveness, security concerns, and compliance issues.
To harness the potential of generative AI, organizations need highly sustainable computing and data-intensive distributed infrastructure. This implies elevating infrastructure from hardware centric systems to comprehensive, workload-enabling solutions that seamlessly integrate hardware and software that can help address these challenges.
To address these challenges, IBM and Lenovo (partners for over 20 years), have joined efforts to provide a comprehensive and collaborative solution covering the entire server infrastructure lifecycle. From announcement until the end of support (EOS), with an adaptable scalable roadmap which empowers organizations to optimize IT infrastructure, which can ultimately enhance availability and security. By selecting IBM, clients can leverage Lenovo Infrastructure Solutions Group (ISG) and IBM Technology Lifecycle Services (TLS) skilled consultants to plan, deploy, support, optimize, and refresh their server’s environment designed for enterprise compute-intensive workloads with operational resilience in the age of AI and hybrid cloud.
Simplify multivendor maintenance with a single point of contact with IBM Hardware Refresh for Lenovo
A complex hybrid IT environment has servers, storage, network, and security devices from multiple original equipment manufacturers (OEMs). IBM provides a single point of contact for Lenovo servers, other equipment manufacturers, as well as networking infrastructure, thereby accommodating comprehensive maintenance support needs and can help with timely problem resolution through a single point of accountability. This facilitates swift issue resolution.
Infrastructure Tailored Solutions
IBM TLS in collaboration with Lenovo has developed an integrated solution called IBM Hardware Refresh for Lenovo, which is designed to provide new IT infrastructure solutions through a one-stop-shop. This solution starts with advisory services to design IT infrastructure to meet client needs. Once the solution is designed, IBM can deploy the solution with de-installation, installation of new hardware, and configuration services. According to IDC survey1, 60% of the downtime events reported for servers were due to configuration errors.
Improve service availability with global expertise
With a worldwide network of certified OEM product support specialists, IBM can provide around-the-clock capabilities to enable your business operations to continue to run efficiently. Our global support model is available in more than 140 countries in nearly 40 languages designed to help enable service availability, increase business efficiency, and mitigate internal training costs. It is designed to provide a competitive advantage for multinational or global expansion.
With a one-stop-shop strategy, IBM TLS and Lenovo ISG provide IT server infrastructure solutions, composed of products, services, and support across the entire lifecycle, which can improve resiliency, mitigate downtime, and provide sustainable strategies, all while freeing up IT staff to focus on strategic initiatives.
IBM TLS leverages AI and automation capabilities to offer streamlined support services to IBM clients through various channels, including chat, email, phone, and the web. Integrating AI and automation into our customer support service tools and operations allows us to quickly deliver resolutions and mitigate downtime to accommodate client’s maintenance support needs and help to improve operational resiliency. Clients can always count on IBM TLS to help keep their mission-critical systems running smoothly.
For more information please download Solution Brief
1 - https://www.ibm.com/account/reg/us-en/subscribe?formid=urx-52059
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