We are excited to announce that Proactive Support for IBM Z is now available in the APAC and LATAM regions. This innovative support model is designed to help organizations optimize their IT infrastructure and quickly resolve incidents with priority response.
What is Proactive Support for IBM Z?
IBM® Z® systems continue to be the backbone of many of the world’s largest high-end IT infrastructures, satisfying the need for ultra high performance and availability in some of the most demanding and transactional industries, such as financial, insurance, healthcare, government, aviation, and retail. Proactive Support for IBM Z is a comprehensive support model that offers a robust, reliable, and security-rich foundation for running mission-critical workloads .
The high cost of downtime in these environments makes having a dedicated Technical Account Managers (TAMs) even more critical. Clients find value in having an IBM engineer who is dedicated to fast response times, as well as proactive and preventative measures to ensure optimal performance, reliability and up-time.
Should critical situations arise, the TAM will be an invaluable asset, taking ownership of the problem, engaging the appropriate resources, and escalating as needed until resolution.
The prerequisite for Proactive Support for IBM Z is software support through Support Line.
- Priority Response:
- IBMs fastest response time on critical problems. Severity 1 response time objective is 30 minutes 24x7
- Critical severity 1 problem records are coordinated to help ensure fast problem resolution.
- Support model offering global delivery through IBM technical centers, easily connecting clients with IBM experts.
- Proactive Support:
- Effectively supplement in-house resource skills and availability with IBM expertise.
- IBM Technical Account Managers (TAMs) recommend fixes relevant to client’s environment, reducing planned downtime.
- IBM TAMs are the designated focal points for questions on the client’s IBM environment.
- IBM TAMs provide proactive fix information.
- Personalized Engagement:
- Welcome call to introduce and communicate IBM support structure as well as gather information about the client environment.
- IBM TAMs leveraging IBM Proprietary diagnostic tools act as an extension to the client’s IT staff.
- A technical support plan tailored to client’s business
How it Works
Proactive Support for IBM Z is led by a dedicated IBM Z TAM who works closely with your IT staff to understand your organization’s needs and technical environment. They provide guidance on problem determination, maintenance preparation, and migration support and work to minimize downtime and risk.
Get Started Today
Don’t miss out on this opportunity to improve your organization’s system availability, productivity, and recoverability. Contact us today to learn more about Proactive Support for IBM Z and how it can benefit your business.
Proactive Support is available in the following countries:
- LATAM: Brazil, Argentina, Chile, Mexico, Venezuela, Colombia, Ecuador, Guatemala, Peru, Uruguay
- APAC: Australia, New Zealand, Indonesia, Malaysia, Philippines, Singapore, Thailand, Vietnam, India
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