Order Management & Fulfillment

How inventory visibility will drastically impact the customer experience 

Thu September 10, 2020 07:31 AM

Customer expectations have changed seemingly overnight because of the pandemic. This isn’t a trend. It’s a new reality that has affected the very core, and future, of your supply chain operations.

Without real-time views into inventory, you risk losing customers who want to buy from a retailer who can check stock across multiple locations and provide up-to-the-minute views on what's available near by.

Retailers of all sizes need to quickly adapt and position themselves for success in an increasingly online and contactless purchasing environment. What does that look like and mean for your business? Each interaction has to live up to the ever-evolving customer expectations and inventory visibility is essential for that – starting at the initial entry point of any digital experience. Without real-time views into inventory, you risk losing customers who will find an alternative retailer where they know they can purchase from how and when they prefer.

The challenges that supply chain and fulfillment leaders are currently facing and working around every day are now amplified. For example:

  • Inventory data is scattered across siloed systems in and outside of the organization, so teams don’t have the information they need when they need it.
  • Without the right tools to connect and correlate inventory data, and see the impact external events can have, it’s impossible to proactively address disruptions to inbound supply to meet demand.
  • Costs are rising to fulfill orders and meet customer expectations for same-day or next-day delivery. 



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