Business benefits and cost savings enabled by IBM Sterling Order Management featuring Forrester

When:  Jan 21, 2020 from 11:00 AM to 12:00 PM (ET)

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In 2019, omnichannel efforts continue to be a digital business priority for retailers surveyed by Forrester. Yet many retailers have yet to put many basic omnichannel capabilities into place. The most important investment for any omnichannel program is to ensure that shoppers, store associates, and suppliers know which products are where in every store, and retailers surveyed have still collectively not achieved that vision. However, the top omnichannel investment in 2019 is order management systems, which promise to support both inventory accuracy and order routing. 53% of those surveyed look to invest in Order Management System (OMS) technology in 2019.
 
According to a recent Forrester TEI study, retail organizations who deploy IBM Sterling Order Management can realize significant business benefits and cost savings. The study focuses on several IBM customers who replaced their legacy order management solutions with IBM Sterling Order Management System on SaaS (and on-premises) to deliver additional visibility and omnichannel fulfillment options for their customers.
  
You will learn:

  • Forrester’s methodology and key findings
  • The quantifiable benefits participants in the study achieved by deploying IBM Sterling Order Management, including increased profit and operational cost savings.
  • Other insights from the interviewees.