All,
On June 13, 2023 IBM presented the new features released in Q2 2023.
We discussed the following Agenda:
- Sterling Intelligent Promising - latest features and enhancements
- Enhancements to Self Service Tooling for Call Center Integrations
- Create returns & manage customers from the new Call Center UI
- Order Hub customization - Frequently asked customization
- Sterling Intelligent Promising - Containers launch readiness
Here is the recording: https://ibm.box.com/v/OMSDemoDayQ22023
Here are the recording timeline markers with agenda topics:
00:00 - Welcome
00:20 - Overview
08:46 - Unified experience from pre-purchase to post purchase
14:21 - Platform Extensibility
20:51 - Transparency with Promising and Fulfillment
26:06 - Inventory Search
34:19 - Onboarding OMoC 2.0 customers to the Call Center Next Gen
43:52 - Create returns and manage customers
1:01:22 - Order Hub customization
1:42:44 - Sterling Intelligent Promising – Containers
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Shishir Saha Offering Manager, Sterling Order Managment
IBM
TX
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