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With advanced technologies such as Artificial Intelligence(AI) and Machine Learning(ML) widely adopted by businesses, there is a large push towards building solutions with modern tools and technical frameworks.. However, most of the time, technical advancements are perceived as growth in the technical maturity ladder for individuals, teams, IT or business organizations. Such situations often downplay the value proposition of embracing new transformations.As a result, businesses tend to deboard such solutions which can cost precious dollars to the business. In several occasions, businesses have not understood the AI engine making decision on behalf of an experienced personnel who does it manually or overrides AI engine outcomes eventually pushing the developed solution to obsolete path. The trust factor of such AI algorithms is at stake with explainability being the centre of a hidden rationale.This is the second blog in this series which attempts to discover the potential real-word use cases for AI infusion into our IBM Sterling Order Management suite of applications from a business perspective in our customer organizations.Read the first blog here:
Edition 1: AI infusion opportunities for IBM Sterling Order Management suite of applications with real-world use cases | Persona: Call Center Agent
Edition 2Persona : Fulfillment Manager
Problem statement
Solution outline
Sample Use Case
Customer
Order
Order Date
Promised Date
Customer A
Order 1
Jan 13,2020
Feb 12, 2020
Customer B
Order 2
Jan 17,2020
Feb 20, 2020
Customer C
Order 3
Customer D
Order 4
Jan 26,2020
Mar 1, 2020
………………..
Customer N
Order n
Feb 5,2020
Mar 28, 2020
Read the next edition of this blog series that details the use case for a Call Centre Agent:
Edition 3: AI infusion opportunities for IBM Sterling Order Management suite of applications with real-world use cases | Persona: Customer Relationship Manager
Stay tuned for the next Edition of the use case!
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