IBM Sterling joined over 40,000 people in New York City on January 12-14 for NRF 2020. During the event, we discussed the continued transformation of the retail industry and how technology is driving change for retailers and consumers alike.
We captured our key takeaways from this year’s show in a new post on the IBM Sterling blog. In this 3 minute read, learn:
- Why the customer must be at the center of your technology strategy
- How to extract value from your goldmine of data
- What factor now rivals speed and convenience as being most important to consumers
If you attended NRF 2020, what did you discover during sessions or discussions you had on site? Please comment with your insights below!