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SummaryForrester will cover the findings in the Forrester Total Economic Impact of IBM Hybrid IT Support, sharing the pain points and benefits of IBM clients who have adopted a hybrid IT support strategy with IBM. Then IBM Technology Lifecycle Services will share the current offerings and offering roadmap for multivendor support from IBM.Have you revisited your IT support strategy lately? Consolidating support across the data center can lead to many benefits as well as cost savings.Join Forrester Consulting and IBM Technology Lifecycle Services for this exciting session about IBM Hybrid IT Support. First, Forrester will cover the findings in the Forrester Total Economic Impact of IBM Hybrid IT Support, sharing the pain points and benefits of IBM clients who have adopted a hybrid IT support strategy with IBM. Then IBM Technology Lifecycle Services will share the current offerings and offering roadmap for multivendor support from IBM. Get ready to start rethinking your support strategy today.Key SpeakersDanilo Florido - Global TLS MVS Datacenter Offering Leader/IBMJennifer Adams - Principal Consultant/Forrester Consulting