please be sure you use the right serialnumber 7801AGL without the dashline. the Library is in warranty, so no supportcontract is needed.
I tried this in FixCentral with Germany as destination and it worked with my IBM ID.
kind regards Martin
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Martin Haussmann
SE
TD SYNNEX
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Original Message:
Sent: Thu May 18, 2023 10:20 AM
From: onur on
Subject: Why can't I download firmware using my serial number of my device? Do I have to have a paid agreement?
Why can't I download firmware using my serial number of my device? Do I have to have a paid agreement?


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onur on
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