Hello,
We are using DPM read tapes from the TS2900. I am trying to read data from archive tapes and I am presently having two issues.
1. In one instance, I got the tapes it asked for online and got the attached error when I try to read that date. 
2. It seems like every tape I load now is showing as Suspect. Is there a way to get those to read? 
I have rebooted the drive and the library. When viewing the tape drive portal online it shows the correct tapes and no errors. I also have physically rebooted the drive. Can anyone assist?  
Thank you. 

Hello John,

I am from RTS (Remote Technical Support). Please open a case with us so we can investigate further for possible hardware issue with your TS2900. If you want, you can add my name to the summary of the case so I can work on your issue.

Have a great day.

Regards,
Galin Iliev

Hello,
We are using DPM read tapes from the TS2900. I am trying to read data from archive tapes and I am presently having two issues.
1. In one instance, I got the tapes it asked for online and got the attached error when I try to read that date. 
2. It seems like every tape I load now is showing as Suspect. Is there a way to get those to read? 
I have rebooted the drive and the library. When viewing the tape drive portal online it shows the correct tapes and no errors. I also have physically rebooted the drive. Can anyone assist?  
Thank you. 

Hello Galin, do I need to have a support agreement to open case? Is there a certain site to go to, or could you send me a link? Thank you for the response. 

Hello John,

I am from RTS (Remote Technical Support). Please open a case with us so we can investigate further for possible hardware issue with your TS2900. If you want, you can add my name to the summary of the case so I can work on your issue.

Have a great day.

Regards,
Galin Iliev

Hello,
We are using DPM read tapes from the TS2900. I am trying to read data from archive tapes and I am presently having two issues.
1. In one instance, I got the tapes it asked for online and got the attached error when I try to read that date. 
2. It seems like every tape I load now is showing as Suspect. Is there a way to get those to read? 
I have rebooted the drive and the library. When viewing the tape drive portal online it shows the correct tapes and no errors. I also have physically rebooted the drive. Can anyone assist?  
Thank you. 

Hello,
We are using DPM read tapes from the TS2900. I am trying to read data from archive tapes and I am presently having two issues.
1. In one instance, I got the tapes it asked for online and got the attached error when I try to read that date. 
2. It seems like every tape I load now is showing as Suspect. Is there a way to get those to read? 
I have rebooted the drive and the library. When viewing the tape drive portal online it shows the correct tapes and no errors. I also have physically rebooted the drive. Can anyone assist?  
Thank you. 

@John Booze 

It is difficult to determine if this is a DPM issue or a drive issue. The error from DPM seems to imply that the tape can be read, but that the catalog cannot be found. I do not have any experience with DPM. I am a tape drive Subject Matter Expert. Without data related to the low-level drive communications, there isn't enough information to confirm that the issue is solely with the data construct on tape. 

Hello,
We are using DPM read tapes from the TS2900. I am trying to read data from archive tapes and I am presently having two issues.
1. In one instance, I got the tapes it asked for online and got the attached error when I try to read that date. 
2. It seems like every tape I load now is showing as Suspect. Is there a way to get those to read? 
I have rebooted the drive and the library. When viewing the tape drive portal online it shows the correct tapes and no errors. I also have physically rebooted the drive. Can anyone assist?  
Thank you. 

Hi Kevin,

Thank you for the reply. I can communicate with the drive on the web. I there any thing I can retrieve there to provide that data? Is there a way to reboot the drive itself from the web interface? Just looking for a place to start. 

@John Booze 

It is difficult to determine if this is a DPM issue or a drive issue. The error from DPM seems to imply that the tape can be read, but that the catalog cannot be found. I do not have any experience with DPM. I am a tape drive Subject Matter Expert. Without data related to the low-level drive communications, there isn't enough information to confirm that the issue is solely with the data construct on tape. 

Hello,
We are using DPM read tapes from the TS2900. I am trying to read data from archive tapes and I am presently having two issues.
1. In one instance, I got the tapes it asked for online and got the attached error when I try to read that date. 
2. It seems like every tape I load now is showing as Suspect. Is there a way to get those to read? 
I have rebooted the drive and the library. When viewing the tape drive portal online it shows the correct tapes and no errors. I also have physically rebooted the drive. Can anyone assist?  
Thank you.