We have a faulty LTO 7 Ultrium - H drive, with error code 6.
The drive can't read nor write data cartridge. It displays a 6 error code. It even corrupts data when reading cartridges.
We tried to use a cleaning cartridge and we tried to clean the drive of dust with no success. We did the drive diagnosis and it fails.
I recorded a video of the problem (see attachment).
We are asking for advice of every way we could troubleshoot the problem or where we could send it to be fixed by a specialized technical service, before to consider buying a new one. This is one is only 8 years old and we expected it to have a longer lifetime.
Thank you.
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Silvia López
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