Primary Storage

 View Only

How do I get help for problems with IBM Storage Insights or the devices that I'm monitoring?

By Chris King posted Fri November 06, 2020 06:20 PM

IBM works hard to minimize the problems that you might run into with IBM Storage Insights and the devices that you're monitoring, but occasionally they can't be avoided. To help get these problems resolved quickly, check out these tips.

To report a problem with an IBM device that you're monitoring, you can create and update tickets and automatically upload logs directly in the IBM Storage Insights interface! You can also give IBM Support permission to collect and upload log packages for storage systems without contacting you every time.

To report a problem with the IBM Storage Insights service, just follow these 3 easy steps:

1. Open a support case* against IBM Storage Insights.
2. Describe the problem. Include the URL of your IBM Storage Insights service.
3. Submit the case.

* You must have an IBM ID to log in to the IBM Support portal and IBM Storage Insights. If you don't have an IBM ID, go to Create your IBM account and complete the form.

If you prefer to explore self-help options, check out these online resources:

  • Technical community: Connect with IBM Support and other IBM Storage Insights users.
  • IBM Knowledge Center: Explore a wealth of technical information about getting started with and using IBM Storage Insights.
  • FAQ: View answers to common questions about IBM Storage Insights.