IBM Security MaaS360

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  • 1.  See Hidden Devices

    IBM Champion
    Posted Sat January 28, 2023 11:54 PM

    So I hit "hide' by mistake and would like to know if there is a way to see hidden devices in MaaS. Anyone know how to do this?

     

    Thanks,

     

    Mitch Lauer

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  • 2.  RE: See Hidden Devices

    Posted Mon January 30, 2023 06:34 AM

    Hi Mitch
    If you go to hide a device - without proceeding - you will see a message that it will set the device to Inactive and remove it from view. 
    I have tested this just now and been able to search using Advanced Search, and find the device. 
    So Devices > Advanced Search > Status = Inactive, and Last Reported in X days (depending on when the device would have last reported). 
    For a device where the control may have been removed the only way to make it active again is to enroll it once more. 
    Hope this helps.
    E



    ------------------------------
    Eamonn O'Mahony
    Technical Client Success Manager
    IBM Security
    Dublin, Ireland
    ------------------------------

    Original Message


  • 3.  RE: See Hidden Devices

    IBM Champion
    Posted Mon January 30, 2023 10:37 AM

    I feel like an idiot,  That worked perfectly!!

     

    Thanks!

    Mitch

     




    Original Message


  • 4.  RE: See Hidden Devices

    Posted Mon January 30, 2023 11:54 AM
    Glad to hear it worked! Have a good day. 
    Best

    ------------------------------
    Eamonn O'Mahony
    Technical Client Success Manager
    IBM Security
    Dublin, Ireland
    ------------------------------

    Original Message