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Resilient Circuits service on Windows keeps stopping

  • 1.  Resilient Circuits service on Windows keeps stopping

    Posted Thu November 02, 2023 04:21 AM
    Edited by benlinux Thu November 02, 2023 01:53 PM

    Hello Experts,

    I have successfully installed integration server on a Windows server 2016. I installed the app.config file in a different path. I observed that the Resilient service stops few minutes after been started.

    Commands i used to install resilient::

    > resilient-circuits.exe config -c C:\Users\Administrator\test_app.config

    > resilient-circuits.exe run --config-file C:\Users\Administrator\test_app.config =====> This runs without any error.

    > resilient-circuits.exe service install  ===> i have also tried > resilient-circuits.exe service --res-circuits-args "--config-file C:\Users\Administrator\test_app.config" install (still no luck)

    The below gif explains the issue.

    Please note, if I install the resilient without specifying a custom location or new name for the app.config file, it works perfectly i.e. the resilient circuits service runs without stopping.

    Kindly assist I am on a SOAR project, and the customer does not want to save the app.config file in the default C: drive that resilient saves the app.config file (C:\Users\<User_name>\.resilient\).

    Best Regards,



    ------------------------------
    benlinux
    ------------------------------



  • 2.  RE: Resilient Circuits service on Windows keeps stopping

    Posted Thu November 02, 2023 03:47 PM

    Hello,,

    Any help will be appreciated.

    Regards,



    ------------------------------
    benlinux
    ------------------------------



  • 3.  RE: Resilient Circuits service on Windows keeps stopping

    Posted Fri November 03, 2023 07:09 AM

    Hi,

    Apologies for the delayed response. I am trying replicate this issue. Do you have any logs associated with this ?

    Regards,



    ------------------------------
    Calvin Wynne
    ------------------------------



  • 4.  RE: Resilient Circuits service on Windows keeps stopping

    Posted Fri November 03, 2023 04:47 PM
    Edited by benlinux Fri November 03, 2023 04:48 PM

    Hello Calvin,

    I will really appreciate if this is resolved. In the app.log file, and I don't see anything that points to this issue. Just the connection to the resilient.

    Regards,



    ------------------------------
    benlinux
    ------------------------------



  • 5.  RE: Resilient Circuits service on Windows keeps stopping

    Posted Fri November 03, 2023 04:54 PM
    Edited by Calvin Wynne Fri November 03, 2023 06:33 PM

    Hey Benlinux,

    Would you be able to share a screenshot of your app.log file, redacting any sensitive information ? Also i just want to confirm, have you installed pywin32 ? 



    ------------------------------
    Calvin Wynne
    ------------------------------



  • 6.  RE: Resilient Circuits service on Windows keeps stopping
    Best Answer

    Posted Fri November 03, 2023 06:50 PM

    Hey Benlinux,

    I suspect the path we are providing is not read properly on windows. You see we have to escape the "\" character on windows for it to be read while being passed as a string. Could you try replacing "\" with "\\" as shown below ?

    resilient-circuits.exe service --res-circuits-args "--config-file C:\\Users\\Administrator\\test_app.config" 

    Regards



    ------------------------------
    Calvin Wynne
    ------------------------------



  • 7.  RE: Resilient Circuits service on Windows keeps stopping

    Posted Sat November 04, 2023 07:39 AM
    Edited by benlinux Sat November 04, 2023 07:44 AM

    Hello Calvin,

    Kindly find the requested information.

    Yes i installed pywin32 successfully:


    app.log file as requested:

    Resilient-circuits service is still stopping after apply this:
    I used a new app.config file i.e. nlng_app.config.