IBM Security Verify

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  • 1.  Push notifications with IBM Verify

    Posted Wed October 05, 2022 04:04 AM
    Hello Community,

    We configured MMFA with IBM Verify App following Verify_Access_MMFA_cookbook_20220706.pdf cookbook.
    We have an issue, push notification is not received by Verify App. Nevertheless, the authentication is working fine as we can refresh directly from the Verify app and validate the transaction/authentication

    We have configured everything regarding this page https://www.ibm.com/support/pages/node/6370665
    We also reviewed all solutions from this page https://www.ibm.com/support/pages/troubleshooting-failed-push-notifications

    But still getting an error. We are running on ISVA 10.0.2

    Error is : An attempt to send a push notification failed because of missing parameters. The missing parameter is: "IMC service data accessToken".
    Does anyone encountered this problem before or know this issue ?
    Thanks for your help

    Romuald BLONDEL

    Trace :
    [10/4/22 16:08:27:634 CEST] 00010f70 id=00000000 com.ibm.security.access.pushnotification.dao.PNSDataDAO < getServiceDataForApp(String, String) RETURN
    [10/4/22 16:08:27:634 CEST] 00010f70 id=00000000 com.ibm.security.access.pushnotification.PNSFactory < createServiceData(String, MobilePlatformType) RETURN
    [10/4/22 16:08:27:634 CEST] 00010f70 id=00000000 com.ibm.security.access.pushnotification.PNSFactory > createNotificationService(PNSProviderServiceData) ENTRY
    [10/4/22 16:08:27:634 CEST] 00010f70 id=00000000 .access.pushnotification.impl.imc.ImcPushNotificationService > validateServiceData(ImcServiceData) ENTRY com.ibm.security.access.pushnotification.dao.PNSDataDAO$3@6397f894
    [10/4/22 16:08:27:634 CEST] 00010f70 id=00000000 bm.security.access.pushnotification.impl.imc.ImcTokenManager > isValidToken() ENTRY
    [10/4/22 16:08:27:634 CEST] 00010f70 id=00000000 bm.security.access.pushnotification.impl.imc.ImcTokenManager < isValidToken() RETURN false
    [10/4/22 16:08:27:634 CEST] 00010f70 id=00000000 .access.pushnotification.impl.imc.ImcPushNotificationService W validateServiceData(ImcServiceData) FBTMFA034W An attempt to send a push notification failed because of missing parameters. The missing parameter is: "IMC service data accessToken".
    [10/4/22 16:08:27:634 CEST] 00010f70 id=00000000 bm.security.access.pushnotification.impl.imc.ImcTokenManager > requestNewToken() ENTRY
    [10/4/22 16:08:27:634 CEST] 00010f70 id=00000000 bm.security.access.pushnotification.impl.imc.ImcTokenManager 3 requestNewToken() Sending OAuth token request
    [10/4/22 16:08:27:634 CEST] 00010f70 id=00000000 bm.security.access.pushnotification.impl.imc.ImcTokenManager > createTokenUrl() ENTRY
    [10/4/22 16:08:27:634 CEST] 00010f70 id=00000000 bm.security.access.pushnotification.impl.imc.ImcTokenManager < createTokenUrl() RETURN https://push.verify.ibm.com/v1.0/push/oauth/token
    [10/4/22 16:08:27:634 CEST] 00010f70 id=00000000 bm.security.access.pushnotification.impl.imc.ImcTokenManager > createTokenHeaders() ENTRY
    [10/4/22 16:08:27:634 CEST] 00010f70 id=00000000 bm.security.access.pushnotification.impl.imc.ImcTokenManager < createTokenHeaders() RETURN
    [10/4/22 16:08:27:634 CEST] 00010f70 id=00000000 bm.security.access.pushnotification.impl.imc.ImcTokenManager > createTokenData() ENTRY
    [10/4/22 16:08:27:634 CEST] 00010f70 id=00000000 bm.security.access.pushnotification.impl.imc.ImcTokenManager < createTokenData() RETURN

    ------------------------------
    Romuald Blondel
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  • 2.  RE: Push notifications with IBM Verify

    Posted Thu October 06, 2022 08:35 PM
    Hi Romuald,

    What is the company that you have registered for the push credentials?

    ------------------------------
    Carsten Hagemann
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  • 3.  RE: Push notifications with IBM Verify

    Posted Fri October 07, 2022 03:06 AM
    Hi Carsten,

    Company Name is Bpifrance

    ------------------------------
    Romuald Blondel
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  • 4.  RE: Push notifications with IBM Verify

    Posted Sun October 09, 2022 08:10 PM
    I tested it on my appliance with the push notification credentials that we sent to you on Jan 19, 2021 (id: c8....f9) and it works.

    Could you please confirm that this is the same ID that you're using and if not, please send me a screenshot of your push notification configuration dialog via email (don't post it here!).

    ------------------------------
    Carsten Hagemann
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  • 5.  RE: Push notifications with IBM Verify

    Posted Tue October 18, 2022 05:56 AM
    We fixed the problem , It was a network issue.
    Thanks

    ------------------------------
    Romuald Blondel
    ------------------------------