Hi Mitch
Thanks for letting me know. Looking forward to a fix provided by our Development team.
Best
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Eamonn O'Mahony
Technical Client Success Manager
IBM Security
Dublin, Ireland
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Original Message:
Sent: Wed October 18, 2023 09:35 AM
From: Mitch Lauer
Subject: MaaS360 iOS device app not available to add to the App Catalogue
This is a fresh install Eamonn. And when conducting new enrollments using the iOS Home Screen config template, it is not appearing.
I have since learned IBM Dev is aware there is a definitive API call issue which is affecting this. The current workaround in an ABM is to use the app ID rather than searching by name. This will add the app to the VPP list in the ABM and subsequently the app will show up in the MaaS app catalogue in the dashboard. However.......it will not show up when attempting to whitelist/allow in the security policy and it will not show up when attempting to add it to the iOS Home Screen config template even when using the app id rather than searching by name.
Thanks,
Mitch Lauer
Sr. Management Consultant
connecTel Wireless
216-970-6981 | Cell-US 416-801-3127 | Cell-Canada
412-339-5775 | Help Desk 412-339-5765 | Direct Dial
Original Message:
Sent: 10/18/2023 9:11:00 AM
From: Eamonn O'Mahony
Subject: RE: MaaS360 iOS device app not available to add to the App Catalogue
Hi Mitch
The MaaS360 for iOS app is usually pre-added for all new instances for the last number of years.
Can you please verify whether the app is already in place?
Thanks
------------------------------
Eamonn O'Mahony
Technical Client Success Manager
IBM Security
Dublin, Ireland
Original Message:
Sent: Tue October 17, 2023 02:33 AM
From: Mitch Lauer
Subject: MaaS360 iOS device app not available to add to the App Catalogue
I have discovered the MaaS360 iOS device app is not searchable in the MaaS360 dashboard to add to the app catalogue. The same holds true for any given Apple Business Manager dashboard when attempting to facilitate VPP app management. IT simply does not appear in the search list in either the Apple Business Manager or the MaaS360 dashboard for iOS app distributions. I have opened a ticket with IBM on this. I am also aware several other apps are experiencing the same issues.
Has anyone seen this?
Thanks,
Mitch Lauer
Sr. Management Consultant
connecTel Wireless
216-970-6981 | Cell-US 416-801-3127 | Cell-Canada
412-339-5775 | Help Desk 412-339-5765 | Direct Dial