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Fresh Install IBM Qradar 7.5.0 UP8 and facing this error ERROR: Sorry, upgrades not supported on this release!

  • 1.  Fresh Install IBM Qradar 7.5.0 UP8 and facing this error ERROR: Sorry, upgrades not supported on this release!

    Posted Tue April 16, 2024 02:46 AM

    I just installed the IBM Qradar 7.5.0 UP8 on a Rhel 8.8. 

    However, I found these errors: ERROR: Sorry, upgrades not supported on this release!

    does anyone has the same issue? or any document related to resolve the issue?

    SourceScript: Loading /media/cdrom/inc/setup.checkos file...
    ERROR: Sorry, upgrades not supported on this release!



    ------------------------------
    Raditya Nugraha
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  • 2.  RE: Fresh Install IBM Qradar 7.5.0 UP8 and facing this error ERROR: Sorry, upgrades not supported on this release!

    Posted Tue April 16, 2024 02:54 AM

    Hello, 

    This has been seen as a more general error in the past. 

    Support would need the full logs to investigate why it has occured in your instance. 

    In this case I believe it would be best to open a support case providing a new set of get_logs.

    Run the command below and provide the logs created in /store/LOGS to the new case:

    /opt/qradar/support/get_log.sh -dsa



    ------------------------------
    Comghall Morgan
    QRadar Support Architect
    IBM
    ------------------------------



  • 3.  RE: Fresh Install IBM Qradar 7.5.0 UP8 and facing this error ERROR: Sorry, upgrades not supported on this release!

    Posted Tue April 16, 2024 06:08 AM

    Hello Mr Comghall,

    I alreadry open the case, meanwhile I just curios what the error means.

    currently i could provide the file from the directory /opt/qradar/support/get_log.sh -dsa as you mention above.

    the "support" directory doesn't exist in my system

    Qradar



    ------------------------------
    Raditya Nugraha
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  • 4.  RE: Fresh Install IBM Qradar 7.5.0 UP8 and facing this error ERROR: Sorry, upgrades not supported on this release!

    Posted Tue April 16, 2024 07:56 AM

    I would suggest to continue working through the case. 

    Though if this folder doesnt exist, I would say that the main install did not complete correctly.



    ------------------------------
    Comghall Morgan
    QRadar Support Architect
    IBM
    ------------------------------



  • 5.  RE: Fresh Install IBM Qradar 7.5.0 UP8 and facing this error ERROR: Sorry, upgrades not supported on this release!

    Posted Wed April 17, 2024 03:41 AM

    Hi,

    did you find the the solution for this issue?

    Thanks



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    Ali Mohamed
    ------------------------------