Hi Sathya,
Off the top of my head, I would ask if this is a new collector that may not have the latest upgrade patch for the mysql cert issue that hit around 4/2.
Or your the database is down due to a patching issue or some other issue.
If it is a VM, you might make sure the underlying infrastructure is ok.
It is hard to troubleshoot with limited information. Best case is to open a support ticket and provide the root passkey and they can login and see what is doing on.
Jennifer
------------------------------
Jennifer Dodson
Brand Technical Specialist
Global Sales, Financial Services
1 469 796 8337 Mobile
jennifer.dodson@ibm.comIBM
------------------------------
Original Message:
Sent: Wed November 08, 2023 07:21 AM
From: sathya Janakiraman
Subject: Collector Cli
Hi All,
Collector Cli password is getting denied and tried to reset the password.
After re-entering the new password, the page gets exit. unable to change the password and found the error that "cant connect DB".
Kindly find the attachment for your reference.
------------------------------
sathya Janakiraman
------------------------------