IBM Security MaaS360

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Can you reassign an ipad to a different user instead of having to enroll the device again?

  • 1.  Can you reassign an ipad to a different user instead of having to enroll the device again?

    Posted Wed January 25, 2023 02:24 PM
    I selected the wrong user from the list and I need to reassign the ipad to the correct user. Can I do this without resetting the device?

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    Portal Management
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  • 2.  RE: Can you reassign an ipad to a different user instead of having to enroll the device again?

    Posted Thu January 26, 2023 05:52 AM
    Hi
    Unfortunately and quite simply, no. The MDM profile has an SSL cert which is user specific and not transferable. 
    The only options you have are Remove Control or Reset device (Wipe). 
    Regards

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    Eamonn O'Mahony
    Technical Client Success Manager
    IBM Security
    Dublin, Ireland
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