IBM Security MaaS360

Expand all | Collapse all

portal layout broken

  • 1.  portal layout broken

    Posted Wed January 13, 2021 05:34 PM
      |   view attached
    I have noticed this several times in past and it happening right now.

    Sometimes MaaS360 portal layout is completely broken after logging in, not even changing browser or clearing browser cache will fix this, it will only go away after some time has passed.

    See the screenshot.

    This is super annoying and I wonder if IBM can do anything on their side to fix this.

    ------------------------------
    Jan Kulíř
    ------------------------------


  • 2.  RE: portal layout broken

    Posted Thu January 21, 2021 04:31 AM

    Hi Jan,

    Did you get this issue resolved?
    If not, please raise a ticket with MaaS360 support so we can assist you further.

    Best regards,

    David.



    ------------------------------
    DAVID O'GRADY
    ------------------------------



  • 3.  RE: portal layout broken

    Posted Thu January 21, 2021 04:39 AM
    Hello David
    it went away after couple hours.
    As I said it happens sometimes. Perhaps it has to do with some background maintenance performed by IBM, I don't know.
    Jan


    ------------------------------
    Jan Kulíř
    ------------------------------



  • 4.  RE: portal layout broken

    Posted Thu January 21, 2021 01:12 PM
    Edited by Jan Kulíř Thu January 21, 2021 01:25 PM
      |   view attached
    Hi David, the bug is back - see attached screenshot.

    That is what I see in browser (Chrome) after successfull login in portal-

    EDIT: created ticket for support: TS004863308

    ------------------------------
    Jan Kulíř
    ------------------------------



  • 5.  RE: portal layout broken

    Posted Fri January 22, 2021 10:20 AM
    Hello
    We have the same display bug problem and several of our customers have reported it.
    and it happens regularly these days

    Noureddine

    ------------------------------
    Noureddine LAAREJ
    EMM & Digital Workplace Expert
    Bouygues TELECOM
    www.linkedin.com/in/NLAJBT
    ------------------------------



  • 6.  RE: portal layout broken

    Posted Fri January 22, 2021 11:02 AM

    Hi all, I will weigh in on this one also, it's about a 50/50 shot each morning, this morning I had to log in and out 3 times before I got my correct dashboard, in fact I can't remember when the last time was that I got a good log in on the first try. I usually have the best luck with Goggle Chrome but this morning I couldn't get it loaded so used Edge and it loaded correctly but only on the second try.

     

    Bob

     

    Bob Yeager

    I.T. Project Manager

    Harborstone Credit Union

    Direct or Fax: (253) 583-8685

    Phone: (253) 584-2260 or 1-800-523-3641

    Visit us online at  harborstone.com

     




    CONFIDENTIALITY NOTICE: Harborstone Credit Union respects your Internet privacy and would like to remind you that the confidentiality of Internet e-mail cannot be guaranteed. Do not include private or confidential information such as passwords, account numbers, Social Security numbers, etc., in e-mails to Harborstone Credit Union. This communication is only for the person(s) named above and may contain information that is confidential, privileged or exempt from disclosure under applicable law. If you are not the person(s) named above be aware that disclosure, copying, distribution or use of this communication is strictly PROHIBITED. If you have received this communication in error please notify us by reply e-mail.





  • 7.  RE: portal layout broken

    Posted Fri January 22, 2021 11:20 AM
    Hi Bob,

    I'd advise to raise a support ticket for this.
    I believe a backend edit is needed to resolve this issue fully.

    Thanks,

    David.

    ------------------------------
    DAVID O'GRADY
    ------------------------------



  • 8.  RE: portal layout broken

    Posted Fri January 22, 2021 11:19 AM

    Hi Noureddine,

    I'd advise to raise a support ticket for this.
    I believe a backend edit is needed to resolve this issue fully.

    Thanks,

    David.



    ------------------------------
    DAVID O'GRADY
    ------------------------------



  • 9.  RE: portal layout broken

    Posted Fri January 22, 2021 11:30 AM
    Hi David, I already opened one before, but if you think opening more tickets should push the solution faster..

    ticket: TS004863308

    ------------------------------
    Jan Kulíř
    Presales Engineer - MDM / EMM
    O2 Czech Republic a.s.
    ------------------------------