IBM Security MaaS360

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Problems with Apple VPP - asks for iTunes sign in

  • 1.  Problems with Apple VPP - asks for iTunes sign in

    Posted Tue June 30, 2020 07:43 AM
    I'm having a MaaS360 account which has VPP (device) licenses for all apps. The apps are set to install automatically. I'm setting up the devices either using DEP or manually (standard enrollment procedure).

    In neither case I'm using Apple ID's on the devices.

    After the device is enrolled and the app installations are being distributed to the device, App installation Messages starts to appear on the device (as expected). Then there is a message saying "App Installation - Sign in to iTunes to allow XXXXX to manage and install apps."

    I've gone through every setting I can think of in the portal, but this keeps happening every time I try to enroll the device.

    Any suggestions?

    Worth mentioning: If I then go into the App catalog (on the device) and click "Get" to install the same apps, they install as they should without any message about signing in to iTunes.

    Also: In another MaaS360 account that I have access to, I don't have this problem. Here, a new device will enroll and install all the apps without any message about having to log into iTunes.

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    Best Regards,

    Kjetil Holm
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  • 2.  RE: Problems with Apple VPP - asks for iTunes sign in

    Posted Wed July 01, 2020 02:11 AM
    Hi Kjetil,

    Please open a case with support regarding this matter. You can mention DT070827 to support as a reference.
    If I am not mistaken, this is an ongoing problem and the fix is tentatively scheduled to be released anytime after July 7.

    regards,
    Ethan

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    ETHAN
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  • 3.  RE: Problems with Apple VPP - asks for iTunes sign in

    Posted Wed July 01, 2020 06:43 AM
    Hi again Ethan,
    we've also experienced some issues with certain iOS devices not receiving app updates, even though they're set up with DEP (Supervised), VPP and auto-update being ticked off.

    This has been going on for several months (at least) though. Do you have any indication whether this issue could be related, and hopefully also dealt with in the upcoming release/bug-fix?

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    Best Regards,

    Kjetil Holm
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  • 4.  RE: Problems with Apple VPP - asks for iTunes sign in

    Posted Wed July 01, 2020 02:22 AM
    Hi Kjetil,

    By the way, the reason we would like you to open a support case is that we will use it to communicate with you as soon as the fix is released.

    I hope this helped.
    -Ethan

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    ETHAN
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  • 5.  RE: Problems with Apple VPP - asks for iTunes sign in

    Posted Wed July 01, 2020 03:44 AM
    Hi Ethan,
    Thanks for sharing!
    Then I hope this will fix it.

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    Best Regards,

    Kjetil Holm
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