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Passcode payload failed to install issues

  • 1.  Passcode payload failed to install issues

    Posted 8 days ago

    I set up 9 iPads with passcodes successfully configured however MaaS shows this error;
    Passcode payload failed to install

     

    Any thoughts as to why this is occurring?

     

    Stay Healthy!

     

    Mitch Lauer

    connecTel  Wireless  

    159 Perry Highway, Suite 200

    Pittsburgh, PA 15229

    216-970-6981 | Cell

    412-339-5775 | Help Desk

    412-339-5765 | Direct Dial

     



  • 2.  RE: Passcode payload failed to install issues

    Posted 6 days ago
    Hi,

    Please find passcode via email sent.





  • 3.  RE: Passcode payload failed to install issues

    Posted 5 days ago
    Not sure I understand your response.

    ------------------------------
    Mitch Lauer
    ConnecTel Wireless
    Pittsburgh, PA
    412-339-5765
    mlauer@ConnecTelWireless.com
    ------------------------------



  • 4.  RE: Passcode payload failed to install issues

    Posted 4 days ago
    Hi,

    May i know is this for saas?u should able to login and register all your devices there into the platform. Then you will able to use after they send u email with passcode and link for apps to install everything. 

    Email will include all details for you to proceed installation without any issue.

    Thank you.


    On Sun, 2 Aug 2020, 04:47 Rohani Adnan, <adnanrohani501@gmail.com> wrote:
    Hi,

    Please find passcode via email sent.





  • 5.  RE: Passcode payload failed to install issues

    Posted 4 days ago

    This issue has to do with the device passcode NOT the enrollment passcode for MaaS. 

     

    Stay Healthy!

    Thanks!

    Mitch

     






  • 6.  RE: Passcode payload failed to install issues

    Posted 4 days ago
    Hi Mitch
    Generally this would indicate that a policy requirement to apply a passcode hasn't been installed correctly. 
    Could you check policy and passcode compliance status for one or two of the relevant devices? 
    Thanks

    ------------------------------
    Eamonn O'Mahony
    Technical Client Success Manager
    IBM
    Dublin
    ------------------------------



  • 7.  RE: Passcode payload failed to install issues

    Posted 4 days ago

    Thanks for the clarification Eamonn.  Looking at the dashboard I am seeing:

    Passcode payload failed to install

    But also see:

    Passcode Status- MDM: Compliant

     

    I personally set the passcodes during the activation of the device.  These are iPads enrolled in DEP.  I am wondering if there may have been an issue with a constant and continuous connection during the activation which was done on WiFi as these are WiFi only devices.  So the net may be: MaaS is now seeing the passcode meeting the policy requirements but the actual command during the activation did not happen?

     

    Stay Healthy!

    Thanks!

    Mitch