I actually noticed this same option Mitch L and thought it might be related. I did the same thing you suggested and it fixed the issue. So to be clear for everyone whos running into this issue:
1. You first must go to Security/Policies/SELECTGROUP/Supervised Settings/Restrictions and Networks/Allow Passcode Modification and turn it on.
2. Then go to Security/Policies/SELECTGROUP/Device Settings/Passcode and turn it on, set the settings you wish to use and push the policy.
All done, now you wait. If you ran into this problem then it is likely that you did it wrong the first time. If this is the case then it may take up to 4 hours before the changes apply even if you "request data refresh" on all the devices. It seems the update to the policy isn't effected by a data refresh. However, I left for the evening and came back and all the devices were requesting a passcode.
Thanks for the help folks.
------------------------------
Daniel Awesome
------------------------------
Original Message:
Sent: Mon October 12, 2020 07:44 AM
From: Mitch Lauer
Subject: Passcode payload failed to install issues
I figured out the issue on this one. It is a configuration error on my part. The passcode payload failure issue was the result of me removing the ability to "Change passcode" in the set up policy. In situation where the customer requires this to be configured for the user, I now have a set up policy which allows changing passcode and once the passcode has been set I then apply a production policy where passcode change has been disabled.
Original Message:
Sent: 10/12/2020 4:28:00 AM
From: Eamonn O'Mahony
Subject: RE: Passcode payload failed to install issues
Hi all
The issue isn't clear so the best thing here is to raise an investigation to Support with log files so we can identify what the root cause is.
Can you do this please?
Thanks, regards
------------------------------
Eamonn O'Mahony
Technical Client Success Manager
IBM
Dublin
Original Message:
Sent: Sat October 10, 2020 04:21 PM
From: Daniel Awesome
Subject: Passcode payload failed to install issues
Hello did you ever figure this out? I've enabled "Configure Passcode Settings" changed options such as 6 digit codes and "allow simple passcode". Saved and published the policy to the correct security policy.
After those changes, when viewing enrolled devices I see that "Passcode payload failed to install". Additionally, selecting "Reset Passcode" from the device menu, nothing happens.
When originally enrolled, none of the devices had passcodes enabled. Now that I'd like to have them all locked with passcodes I'm not able to enforce the rule.
Please let me know if you can point me in the right direction to fix the issue. Pic related.
------------------------------
Daniel Awesome
Original Message:
Sent: Wed August 05, 2020 07:32 AM
From: Mitch Lauer
Subject: Passcode payload failed to install issues
Thanks for the clarification Eamonn. Looking at the dashboard I am seeing:
Passcode payload failed to install
But also see:
Passcode Status- MDM: Compliant
I personally set the passcodes during the activation of the device. These are iPads enrolled in DEP. I am wondering if there may have been an issue with a constant and continuous connection during the activation which was done on WiFi as these are WiFi only devices. So the net may be: MaaS is now seeing the passcode meeting the policy requirements but the actual command during the activation did not happen?
Stay Healthy!
Thanks!
Mitch
Original Message:
Sent: 8/5/2020 5:02:00 AM
From: Eamonn O'Mahony
Subject: RE: Passcode payload failed to install issues
Hi Mitch
Generally this would indicate that a policy requirement to apply a passcode hasn't been installed correctly.
Could you check policy and passcode compliance status for one or two of the relevant devices?
Thanks
------------------------------
Eamonn O'Mahony
Technical Client Success Manager
IBM
Dublin
Original Message:
Sent: Sat August 01, 2020 01:48 PM
From: Mitch Lauer
Subject: Passcode payload failed to install issues
I set up 9 iPads with passcodes successfully configured however MaaS shows this error;
Passcode payload failed to install
Any thoughts as to why this is occurring?
Stay Healthy!
Mitch Lauer
connecTel Wireless
159 Perry Highway, Suite 200
Pittsburgh, PA 15229
216-970-6981 | Cell
412-339-5775 | Help Desk
412-339-5765 | Direct Dial