Hi,
We are are generating a pre-filled rich text field to use a precheck for general communications and would like to have this field populated with incident properties too. 

For example

comms = helper.createRichText("<p>X have invoked a Bridge call (incident.properties.bridgecallnumber) to coordinate actions<p>")
incident.properties.comms_preview = comms

I know the above script won't work and I can't to use the + operand to add the properties field outside of the createRichText helper as it says unsupported operand type. Does any one have any ideas on the best way to achieve this?
Cheers

------------------------------
Leon Goodwin
------------------------------

Hi @Leon Goodwin,

Have you tried like:

string = ​"<p>X have invoked a Bridge call " + str(incident.properties.bridgecallnumber) + " to coordinate actions<p>"

incident.properties.comms_preview = helper.createRichText(string)

------------------------------
Jared Fagel
Cyber Security Analyst I
Public Utility
------------------------------

Original Message:
Sent: Wed May 27, 2020 05:51 AM
From: Leon Goodwin
Subject: Adding field content to helper.createRichText command.

Hi,
We are are generating a pre-filled rich text field to use a precheck for general communications and would like to have this field populated with incident properties too. 

For example

comms = helper.createRichText("<p>X have invoked a Bridge call (incident.properties.bridgecallnumber) to coordinate actions<p>")
incident.properties.comms_preview = comms

I know the above script won't work and I can't to use the + operand to add the properties field outside of the createRichText helper as it says unsupported operand type. Does any one have any ideas on the best way to achieve this?
Cheers

------------------------------
Leon Goodwin
------------------------------

Thanks Jared, works perfectly :)

------------------------------
Leon Goodwin
------------------------------

Original Message:
Sent: Wed May 27, 2020 12:56 PM
From: Jared Fagel
Subject: Adding field content to helper.createRichText command.

Hi @Leon Goodwin,

Have you tried like:

string = ​"<p>X have invoked a Bridge call " + str(incident.properties.bridgecallnumber) + " to coordinate actions<p>"

incident.properties.comms_preview = helper.createRichText(string)

------------------------------
Jared Fagel
Cyber Security Analyst I
Public Utility

Original Message:
Sent: Wed May 27, 2020 05:51 AM
From: Leon Goodwin
Subject: Adding field content to helper.createRichText command.

Hi,
We are are generating a pre-filled rich text field to use a precheck for general communications and would like to have this field populated with incident properties too. 

For example

comms = helper.createRichText("<p>X have invoked a Bridge call (incident.properties.bridgecallnumber) to coordinate actions<p>")
incident.properties.comms_preview = comms

I know the above script won't work and I can't to use the + operand to add the properties field outside of the createRichText helper as it says unsupported operand type. Does any one have any ideas on the best way to achieve this?
Cheers

------------------------------
Leon Goodwin
------------------------------