We are currently evaluating methods of assigning Tasks to Groups, and with that how do we expose that to the Users in the Groups in the platform. Most likely under the
My Tasks section under Dashboards.
Assign tasks to a group
https://2e4ccba981d63ef83a875dad7396c9a0.ideas.aha.io/ideas/R-I-90
Assign tasks to a group or person who isn't a member of an incident
https://2e4ccba981d63ef83a875dad7396c9a0.ideas.aha.io/ideas/RESI-I-10
It is an interesting thought to control visibility of the Tasks now owned by Groups:
1. Limit the exposure of the Tasks to the rest of the Members/Owner of the Incident. As mentioned below, can be done today using the Member/Private feature of a Task - with the caveat that the Task Owner will implicitly always have access to that Private Task.
2. Limit the exposure of the Incident to the Group that has been assigned a Task. So allowing a Groups/it's Members access to only the Task assigned, but not the Incident (or its other Tasks). We would then have to use something like the
My Tasks to show those Tasks, because the User(s) would not have access to the Incident.
Please have at a look at those two RFEs/Ideas, vote, and leave comments/feedback so our Product team can include them in our design thinking.
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Brenden Glynn
CISSP, GCIH
Incident Response Business Consultant
IBM Resilient
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Original Message:
Sent: Mon November 25, 2019 08:41 AM
From: Jasmine
Subject: Visibility of tasks for different user groups
Hi,
I have a custom incident category. We have created custom phase and tasks for this category. I have created a rule for adding tasks to incident.
But we have different user groups. For example tier2 might see only specific tasks. How can I do this from rule?
For example tier1 can see only 2 of tasks in below image.
Best
Jasmine
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Jasmine
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