Matt,
I purchased the phone around 2 years ago on eBay from a listing that said "Unlocked MDM Iphone 6s."
It came with a SIM card. Everything was wiped off of the phone, except the MDM Profile (which happened to be IMB's MaaS360.
I believe the phone is not "Activated" at all, if I am understanding the term correctly. But perhaps I am not?
When I try to activate the phone, (selecting languages, settings, networks, on the set-up phase of the iPhone after booting up), one of the set-up portions is the acknowledgement that the device is MDM, even though I did not have an option to "opt out." Clearly Whoever had this phone last was part of a company that had this profile installed and the device was given to them as part of the company.
I have launched the MaaS360 app. It shows me 3 icons and that is all. "Messages," "Settings," and "Support." None of which allow me to change any of the info or access further sub menus. In "support" I have access to account numbers, device names, device ID, Policy Info, etc.
In "Settings" when I click "User Info" all 3 items are blank.
I am more than happy to provide additional details about anything you would like to know, and believe me when I say, your assistance means a lot to me. Thank you very much.
EDIT: Note that my device is not an Android, even though that is what thread we are in. Mine is an iPhone 6s. But I could not find a relevant thread for my issue, so my apologies if I am in the wrong place.
------------------------------
David Peterson
------------------------------
Original Message:
Sent: Mon September 14, 2020 05:37 PM
From: Matt Shaver
Subject: How to remove Zombie Maas360 from Samsung Phone
Hi David - just need to ask a few questions to make sure I give you the correct advice:
- When you purchased this phone did you activate it yourself or was it activated and then handed to you?
- If the former is the answer, did you notice any wording or messages around MaaS360 during activation?
- Have you launched the MaaS360 app and if so can you tell me what you see on the screen?
------------------------------
Matt Shaver
System Architect
IBM
mshaver@us.ibm.com
Original Message:
Sent: Mon July 20, 2020 10:34 AM
From: David Luce
Subject: How to remove Zombie Maas360 from Samsung Phone
I have a Samsung Galaxy S7, on which Maas360 was installed inadvertently, either by Spiceworks or by Verizon, in a misguided approach to endpoint security. I own the phone outright, there is no IBM account of which I know that controls this unit, and I wish to remove the program.
Maas360 does not appear on the screen of apps available to be started. It only is shown on the list of Apps in the OS. The only option in Settings | Apps | Maas360 is Uninstall. If I click this, I see "This app is Active ..." and a long page of potential activities. I then see "Cancel" at the bottom of the page --"Deactivate and uninstall" is grayed. I believe this means I cannot do anything with the program in any normal course of operations.
If I back up the data using Acronis, and then wipe the phone by doing a hard reset, will that remove this program? If I do so, does that brick the phone? What should I record so I can I reconnect it to my Verizon account?
------------------------------
David Luce
------------------------------