IBM Security MaaS360

 View Only
  • 1.  Azure AD sync stopped working (April 14th)

    Posted Thu April 21, 2022 10:09 AM
    Hi,
    has anyone else experienced that the Azure AD User sync function in MaaS360 stopped working recently?

    We just noticed that it stopped working for several of our customers on the same day - i.e. April 14th. There was no admin activity on neither Azure AD nor MaaS360 leading to this.

    I have already registered a support ticket for this issue, but in addition to solving the issue with as little "pain" as possible, it would be good to understand how/why it happened and hopefully be assured that it will not happen again.

    ------------------------------
    Best Regards,

    Kjetil Holm
    ------------------------------


  • 2.  RE: Azure AD sync stopped working (April 14th)

    Posted 26 days ago
    Any luck? I just set up my AzureAD sync and it has been a few days and it still hasn't done any syncing.

    ------------------------------
    Bryan Hartman
    ------------------------------



  • 3.  RE: Azure AD sync stopped working (April 14th)

    Posted 26 days ago
    Hi Bryan,

    If the issue is still persisting, please open a support ticket for the purpose of  issue isolation and proper case documentation.


    ------------------------------
    ETHAN
    ------------------------------



  • 4.  RE: Azure AD sync stopped working (April 14th)

    Posted 13 days ago
    Thanks Ethan for the reply. If finally synced over the weekend.

    ------------------------------
    Bryan Hartman
    ------------------------------