IBM Security MaaS360

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Policy changes revert to previous policy assigned

  • 1.  Policy changes revert to previous policy assigned

    Posted Fri January 22, 2021 11:49 AM

    After changing a policy on a specific iOS device, the dashboard shows the change but within a few minutes or the next sync the policy reverts to the previous one assigned prior to changing it. I have tried changing the default policy to the final policy needed but this does not resolve the issue. 

     

    Thanks,

     

    Mitch Lauer

    connecTel  Wireless  

    159 Perry Highway, Suite 200

    Pittsburgh, PA 15229

    216-970-6981 | Cell

    412-339-5775 | Help Desk

    412-339-5765 | Direct Dial

     



  • 2.  RE: Policy changes revert to previous policy assigned

    Posted Mon January 25, 2021 07:07 AM
    Hi, have you checked if the user or device is associated with a group where a policy assigned? If this is the case, it will return to the policy in the group after a few minutes. Group policy wins over default policy as long as the user or device is a member

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    Kjell Vidar Grevstad
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  • 3.  RE: Policy changes revert to previous policy assigned

    Posted Tue January 26, 2021 04:31 AM
    Hi Mitch
    In addition to what Kjetil has given you I'd add a point. 
    The Precedence allows you to establish priority for conflict resolution where a device receives multiple assignments through groups etc. 
    If you click on the Precedence button (top of the page in the Policies page) you can reorder the priority and save the changes. 
    Please note testing policies should be put at top of list (assigned to fewer devices so won't impact unless you assign to all devices). 
    Let us know how you get on!
    Best

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    Eamonn O'Mahony
    Technical Client Success Manager
    IBM Security
    Dublin, Ireland
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  • 4.  RE: Policy changes revert to previous policy assigned

    Posted Tue January 26, 2021 08:42 AM

    Thanks for the insight, Eamonn.  I will give it all a try!

     

    Thanks,

     

    Mitch Lauer

    connecTel  Wireless  

    159 Perry Highway, Suite 200

    Pittsburgh, PA 15229

    216-970-6981 | Cell

    412-339-5775 | Help Desk

    412-339-5765 | Direct Dial

     






  • 5.  RE: Policy changes revert to previous policy assigned

    Posted Wed January 27, 2021 03:11 PM
    Double check that there are no policies assigned to locations under Security >> Locations.  Sometimes admins test this feature out then forget to remove the assignments if they choose not to move forward with it

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    Matt Shaver
    System Architect
    IBM
    mshaver@us.ibm.com
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