IBM Security SOAR

Expand all | Collapse all

Tab visible only to specific individuals

  • 1.  Tab visible only to specific individuals

    Posted Fri November 20, 2020 11:30 AM
    Hi Everyone!

    I'm trying to make a tab visible only for certain individuals regardless of whether they're a member of the ticket or not - is there a way to do this? When I added a group to the ticket it made the field visible for all, not just the members in the group - is that normal?

    Thanks in advance!

    Jason Jemmott
    Cyber Security Analyst

  • 2.  RE: Tab visible only to specific individuals

    Posted Sat November 21, 2020 09:34 AM

    Currently, you can't make visibility segregation based on users or group.
    There are some RFE on this like this one :

    At this moment, to allow this visibility, you must use the workspace:
    Create a Workspace "A"
    Create a Workspace role "WS Observer" with read only view
    Create a Group "Observer on A" and assign your people that may view a specific tab of incident, even when not member of the incident
    Assign the role "WS Observer" to WS "A" to the group "Observer on A"
    Create a layout tab with condition visibility Workspace = A
    This tab will only be visible in this workspace
    All users' member of Group "Observer on A" will view the incident in this workspace, and the specific tab, even if no member of the incident.
    Note : normal member of the incident will also have this tab visibility

    If you want to restrict the visibility of some information to some people (users & group) only, the only way is to use private tasks.