IBM Security MaaS360

Expand all | Collapse all

Maas portal saying some of our devices are missing iOS 14.8 updates but, that update is not available.

  • 1.  Maas portal saying some of our devices are missing iOS 14.8 updates but, that update is not available.

    Posted 12 days ago
    Hi, 
    We have some iphones showing as missing update 14.8 but, when I look into the device page, under Hardware & OS it shows that the OS version is 14.7.1 and the available updates are either 15.0 or Not available.  Some of these people are saying they are not showing any updates available.  So, my question is why are they showing up as not having the update when it's not available to them.  

    Apologies if I'm leaving some information out or if I don't understand Maas.

    Thanks.

    ------------------------------
    Doug Babb
    ------------------------------


  • 2.  RE: Maas portal saying some of our devices are missing iOS 14.8 updates but, that update is not available.

    Posted 12 days ago
    Hi Doug
    Just for clarification: 
    - MaaS360 does not control updates for iOS, these are pushed directly by Apple to devices
    - Unlike Android, the only hardware manufacturer is Apple for iOS devices, and they don't let network operators get involved
    - So the only people who choose the OS upgrades to go to iOS devices are Apple themselves
    As a result if the models are not seeing updates to iOS 15, the probability is that they are older models that Apple have decided not to update. 
    If you want to verify this you can go to the following page: https://www.apple.com/ios/ios-15/
    Please scroll down until you get to the section "iOS 15 is compatible with these devices". 
    Here, you will see the models which can receive iOS 15. 
    Best


    ------------------------------
    Eamonn O'Mahony
    Technical Client Success Manager
    IBM Security
    Dublin, Ireland
    ------------------------------



  • 3.  RE: Maas portal saying some of our devices are missing iOS 14.8 updates but, that update is not available.

    Posted 11 days ago
    Thank you Eamonn.  I will check out that link.  
    Appreciate it.
    Doug

    ------------------------------
    Doug Babb
    ------------------------------