Some of the do-it-yourself (DIY) projects I see on TV look a little unrealistic, but I think our technical team has done an amazing job of making our IBM Security MaaS360 self-help resources very simple and easily accessible. The goal is to help you improve your productivity, optimize your deployment and reduce support calls.
There’s an impressive amount of MaaS360 DIY resources available so we thought it would be helpful if we give you some direction on where and how to access them. To this end, the MaaS360 Customer Success team hosted a webinar with MaaS360 Knowledge and Content Manager, Matt Shaver; MaaS360 Curriculum Architect, Dawn Lapides; and yours truly, the MaaS360 CSM eNurture Program lead.
In this recorded webinar, Do-it-yourself with MaaS360, we discussed the following topics:
- Instructional Material
- IBM Knowledge Center
- Guided Walk Throughs
- Integrated Portal Tips
- Contextual Help
- Support Search
- Continuous Learning
- Ongoing Product Education
- Product Notifications
- Open Mic Webinars
- IBM Security Community
- MaaS360 Status Page
- MaaS360 Training
- MaaS360 Course Catalog
- Training Roadmap
- Badges
- VIP Rewards
- MaaS360 eNurture Programs
- Weekly Technical Touchpoints
- Community Blogs
- Technical Events
You can review this 45-minute recorded webinar on the IBM Security Learning Academy and also download a PDF of the slides.
Here is some of the feedback we received from the webinar regarding our DIY resources.
- Ongoing Product Education and Product Notifications are most helpful from our Continuous Learning portfolio.
- Hands-on labs and Interactive courses are the favorite MaaS360 Training.
- Technical Tips and Tricks, Information about new features, and Training Content are the most requested eNurture content.
If you have any feedback on this content or suggestions on our self-help resources, please comment here or send an email to the MaaS360 Customer Success Team at csmaas@us.ibm.com