IBM Security Guardium

"Load synched users Failed" for Azure Cloud Guardium Appliances

By kapil mehta posted Thu February 25, 2021 10:43 AM

  

I want to share the fix for the error "Load synched users Failed" while running the registering the appliance to CM. Here, we are deploying(creating) the VMs (Appliances) in Azure using key pair as "we do not want to use the password to login to guardium appliance using cli.

collector-name.domian.com> register management <CM Name> <CM Name>
Registering with manager <CM Name> on port <CM Name>.

Load synched users Failed
Could not register with the manager unit at this time.
err

When we use key pair for Linux server, the default setting for sshd_config changes and PasswordAuthentication will be set to NO and it changed the other settings too for sshd_config. It would not allow through password authentication method for any user, It will go through key pair authentication.

 
Fix: Either, password needs to be reset through Azure portal of cli user or SSH daemon needs restart. In both the cases, it resets the SSH configuration to default values.

I tried both option on different VMs created through TFE, this time while registering to CM, it got successfully registered and through admin, I was able to access GUI for that appliance (that means, sync is happening for users to CM).

collector-name.domian.com> register management <CM Name> <CM Name>

Registering with manager <CM Name> on port <CM Name>.

Successfully registered unit, logging out of cli session

Connection to <Collector IP Address> closed.

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