IBM Security SOAR

Support cases after the name change from Resilient to IBM Security SOAR

By BEN WILLIAMS posted Tue March 09, 2021 08:15 AM

Following the announcement that IBM Resilient is renamed IBM Security SOAR, I wanted to explain a difference customers should be aware of when raising cases with the support team.

When navigating the IBM support portal ( to create a case for the support team to investigate, you need to search for "SOAR" instead of "Resilient" under the "Product" heading.

"Resilient" will no longer be available for you to search for. Cases that were created prior to the rename will have been updated automatically.

If you have any problems or questions, feel free to ask within the Community.