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App Installation status transition

By Amit Badwar posted Mon January 09, 2023 10:00 AM

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App Installation status transition

Once an app is distributed, it goes through multiple states till it reaches to the device, These states help admin to understand progress of an app installation.

Admin can track the status of installation for each app either from App catalog > More > App distribution and installation details or for each app in
App catalog > View we can see app installation count and distribution count, on click of these counts we can see the filters will be applied to see the details for those devices.

How App installation status tracking actually can help admin?

Normally when customer does all device or group distribution, they need a view on which they can use to track the status of app installation for each of their devices, This particular workflow helps them to keep track of that by applying filters on different status such as how many of these devices have received app and how many are pending and for how many it has failed. This helps them to take necessary action on failed or pending devices.

App Installation/Update Lifecycle

App installation lifecycle helps in understanding the flow in better way. The following flow chart describes as how app distribution action for a device go through multiple statuses till it reaches the device.

Platform supporting different status and states

iOS

In MaaS360, for iOS apps we supports granular states which basically are sub status for each status which gives very precise details of app installation for each device. This helps admin and developer to find app deployment issue easily.

The following is the Status, State and its detailed matrix.


Status	State	Description
Pending Install	Command Scheduled	MaaS360 is ready to push the app and is waiting for the device to communicate with MaaS360.
Pending Install	Licensed Installation Scheduled	MaaS360 has acquired the VPP licenses to install the app on the device and is ready to push the app, but the device did not communicate with MaaS360 yet.
Not Relevant	OS Criteria	The device does not satisfy the minimum operating system criteria specified by the app.
Not Relevant	Device Criteria	App installation did not complete due to one of the following conditions: A non-licensed App Store app is distributed to a shared device. A device-licensed app is distributed to a user-enrolled device. A user-licensed app is distributed to the a device that does not have a user assigned to it.
Installing	Scheduled for installation. Waiting for redemption code	App installation is scheduled, but the app (in case of paid iOS app) is waiting for a Volume Purchasing Program (VPP) redemption code that is required to purchase the app.
	Redeeming the redemption code	The device is redeeming the redemption code.
	Prompted user for installation	The user is prompted to install the app.
	Prompted user for app store login	The user is prompted to provide their App Store login credentials.
	App is being installed	The app is installing on the device.
	Validating app purchase	The app purchase is validating.
Installed	App is installed	The app is successfully installed on the device.
	Prompted user for management of installed app	The user is prompted to change the installed app to a managed app.
	User installed the app before managed app installation	The user installed the app before installing a managed app.
	User rejected management of installed app	The user rejected managing an app that is already installed.
Removed After Installation	App is uninstalled	The user removed the managed app. When the app is reinstalled, the app is automatically installed as a managed app.
Pending Update	Prompted user for app update	The user is prompted to update the app.
Pending Update	Prompted user for app store login for update	The user is prompted to provide their App Store credentials for an update.
Updating	Updating the app	The app is updating.
Updating	Validating the update	The app update is validating.
Failed	User rejected app install	The user rejected the offer to install the app.
Failed	App installation has failed.	The app installation failed.
Upgrade Failed	User rejected app update	The user rejected the offer to update the app.

Windows

In addition to above states for Windows app installation we have few more additional granular statuses, which as follows

Status	State	Description
Failed	Failed download	Device failed to download the app
	Failed decryption	Device failed to decrypt the app
	Failed checksum validation	Checksum validation failed on the device
	Failed to launch installer	Failed to launch installer on the device
	Installation failed	The app installation failed.
	Relevance criteria not met	The defined relevance criteria did not meet.

Android

Android devices have their own granular status again each primary status, which are as follows

Status	State	Description
Success	Installed	The App is installed
Success	Higher version of app is installed	The higher version of an app is already installed on the device
Installing	Downloading app	The app is downloading on the device
	Waiting for network	Waiting for network to proceed with next action
	Waiting for user action	Waiting for user action on the device to proceed with installation
	App is not compatible with this device	App is not compatible with device configuration
	Request to OEM server failed	OEM server not able to process the request
	Unexpected error occurred	Unexpected error occurred
	Device is out of compliance	Device is out of compliance
	Waiting for download	Device is waiting for an to get downloaded on the devices
Pending Install	App not installed	App is not installed on the device
	Downloading app	App is downloading on the device
	Waiting for network	Waiting for network to proceed with next action
	Waiting for user action	Waiting for user action on the device to proceed with installation
	Waiting for download	Device is waiting for an to get downloaded on the devices
	App download is scheduled	App download is scheduled for later time
	Device is out of compliance	Device is out of compliance
Pending Update	App update pending	App is available and pending to be update on the device
	Waiting for user action	Waiting for user action on the device to proceed with installation
	App download is scheduled	App download is scheduled for later time
	App update is scheduled	App update is scheduled for later time
	Device is out of compliance	Device is out of compliance
Removed after Installation	App uninstalled by user	App uninstallation is triggered by User
	App uninstalled by MDM	App uninstallation is triggered by MDM
	Device is out of compliance	Device is out of compliance
Failed	App is not compatible with this device	App is not compatible with device configuration
	Request to OEM server failed	OEM server not able to process the request
	Unexpected error occurred	Unexpected error occurred

Admin can use above status details to understand if it’s successful or it is still in some intermediate state. Granular status provides a good amount clarity of actual status for each device which in turn also helps in troubleshooting any installation issue and also to get aggregate report of app distribution action.

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