Originally posted by: smo Are you ready for your troubleshooter? When it comes to technical issue, client may need to call his service/maintenance provider to have it solved as quickly as possible. The responsibility has been given over, but are you ready to help your...
Originally posted by: seb There are two major categories of problems usually reported to the technical support: Ongoing problems, including problems that happen again and again and problems that can be recreated. One-time occurrences where a so called root cause analysis ...
Originally posted by: seb Last week IBM released a security bulletin named " Unauthorized access exposure on IBM SAN Volume Controller and Storwize Family ". It's about vulnerabilities in Apache Struts that could allow a person with access to the IP interface of a Storwize family...
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Originally posted by: seb There it is again: one of those supposed-to-be-rhetorical headlines Betteridge's law is all about. Well of course, your storage environment could be robust enough. But let's have an honest look on it. Working in the storage support I often come across...