Contact centers are essential to many businesses, providing a vital customer service function. However, contact centers can also be a major source of cost and complexity. watsonx Assistant and large language models (LLMs) are two AI technologies that can help contact centers transform...
1 Comment - no search term matches found in comments.
Finance Application The financial industry is a highly competitive sector that constantly seeks to gain an edge over its rivals through technological advancements. With its heavy reliance on the flow of information, it has become nearly impossible for humans to process it at the required...
We are happy to announce that IBM has been recognized as a Leader in the 2023 Gartner® Magic Quadrant TM for Enterprise Conversational AI Platforms for the second consecutive year. We are particularly excited to have been recognized for our Ability to Execute and Completeness of...
This year, the Recording Academy partnered with IBM to deliver a solution that can provide unique insights about the lives and accomplishments of popular GRAMMY®-nominated artists. Introduced at 2020’s event, GRAMMY Insights with IBM Watson® is an AI-powered intelligent search and text...
Data is the new oil and organizations of all stripes are tapping this resource to fuel growth. However, poor data quality is a barrier faced by organizations in their quest to become more data-driven. So, it is imperative to have a clear data quality strategy that relies on proactive data...