In customer support, time is critical. Every second saved can lead to faster case resolutions and happier clients. To this end, IBM Technology Lifecycle Services (TLS) has harnessed the power of AI to develop Agent Assist, a cutting-edge cloud service based on IBM's watsonx. This innovative tool...
Agent Assist 2.0 - Podcast.MP3
As AI becomes integral to business innovation and growth, a critical question arises: Is your network ready and secure for AI workloads? With the increasing demands of new AI models, organizations must focus on the infrastructure supporting AI. From inferencing to model training,...
Thu June 26, 2025 | 11:00 AM - 11:45 AM ET
🗓️ 𝗠𝗮𝗿𝗰𝗵 𝟮𝟳 | 𝟭:𝟬𝟬 𝗣𝗠 𝗘𝗗𝗧 Join us for a thought-provoking session where IBM Technology Lifecycle Services and Lenovo come together to explore how strategic collaboration is reshaping the modern data center. From AI integration to legacy optimization — we’ll dive into what...
Thu March 27, 2025 | 01:00 PM - 01:45 PM ET
Join Scott Tease, VP & GM of HPC & AI from Lenovo, and Danilo Florido, IBM TLS MVS Product Manager Leader, as they explore the benefits of a holistic infrastructure strategy. Balancing Innovation and Efficiency Discover how to balance seamless integration of new technology with...
Thu March 27, 2025 | 01:00 PM - 02:00 PM ET
Revolutionizing IT Support with AI and Automation Join Bala Rajaraman, IBM Fellow and TLS CTO, and Kelly Ryan, VP of Delivery, as they take you through IBM's Technology Lifecycle Services IT transformation journey. This journey has been focused on providing enhanced support to create a...
The future of data centers is here, and it’s integrated . As multivendor ecosystems proliferate, managing data centers is becoming more challenging and costly for IT teams. But what if there’s a smarter way to handle complexity while optimizing costs and mitigating downtime? IBM Technology...
Join us for this important webinar on 'Essential Strategies for IT Availability & Performance in the Era of Hybrid Cloud and AI' to learn about the critical role of security, networking, and agility in your AI projects. IBM experts will share keys to success on physical IT asset management...
Thu January 23, 2025 | 11:00 AM - 12:00 PM ET
Join us on January 23, 2025 at 11:00 AM EST for this important webinar on 'Essential Strategies for IT Availability & Performance in the Era of Hybrid Cloud and AI' to learn about the critical role of security, networking, and agility in your AI projects. IBM experts, Dylan Boday and Atul...
by Carl Bender, Senior Technical Staff Member for Power Hardware Technical Support and Lead Architect for Client Experience AI solutions Generative AI introduces new capabilities that transform human interaction with technology and with each other, creating more natural,...
Virtual Assistant - Podcast (with Carl Bender).MP3
by Jessica Murillo, Technology Lifecycle Services (TLS) Chief Operating Officer Cybersecurity Awareness Month is an annual reminder to consumers and businesses alike about the importance of securing data and personal information. In a world where everything is connected, the...