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 Version history detail not available

Robert Hofstetter's profile image
Robert Hofstetter posted 04/16/26 12:58 PM

We recently encountered a problem where we can no longer click on the detail icon in the Versions list of any report. There doesn't appear to be any error so this seems more like a permission problem but I have yet to figure out which. The icon is disabled an all 6 environments though so it's pretty hard to believe the same permission was inadvertently changed in all of them. This icon was clickable until about 2 months ago. At IBM's request, we've already tried upgrading one of the environments to the latest 12.1.2 and still have the problem there. We can click on an individual version and view the output and previous activity shows no error for the request. We just can't click on the little 'i' icon that used to let us view the run history detail like start and end time and more importantly access to the new performance details link.

Patrick Neveu's profile image
Patrick Neveu IBM Champion posted 04/17/26 02:04 AM

Hi Robert,

It could be an issue with a browser update.

Did you check with another supported browser? Did you try to run cmtools to check if there is something available outside the portal (<cognos_location>\bin64\utilities\cm\CMTools)?

Best regards,

Patrick Neveu

Robert Hofstetter's profile image
Robert Hofstetter posted 05/18/26 02:13 PM

It turns out this is by design according to IBM. If you run in the background and save to a view then the history is lost. They recommend if you want to retain the history then create the view first and then run that and save.

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