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 URLs are configured to be allowed but are still getting blocked.

Sakshi Chavan's profile image
Sakshi Chavan posted Mon August 04, 2025 06:41 AM

I wanted specific URLs to be allowed and rest all others blocked.
I did the following changes:

Opened the required policy to be changed->browser->URL Filtering->Configure Web URL Restrictions: selected (all categories-block).


Configure allowed URLs: selected the URLs needed to be whitelisted.

The URLs that are whitelisted are also appearing to be blocked. For some it is appearing this protocol is not supported by the browser.
Can you help me with this? What might be the problem?

Thanks.

Rohit Survase's profile image
Rohit Survase posted Mon August 04, 2025 10:07 AM

You're on the right track with configuring URL filtering, but if the whitelisted URLs are still being blocked or showing “protocol not supported,” it could be due to formatting issues, like missing https://, incorrect subdomains, or needing wildcards (e.g., *.example.com).

I recommend reviewing how the URLs are structured in your allowlist and making sure they match exactly how the browser requests them.

Also, this detailed guide might help clarify best practices for website whitelisting and blocklisting:
👉 Website Whitelisting: Why and How to Do It

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