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Guillermo Cuadrado posted Fri December 23, 2022 01:47 AM

Hello, @Srinivasan D.

• Is yours the only administrator account? If not, can they check your account definition?
• Can anyone else log in?​
• You wrote: "The password works while trying to login for the first time." Is this the first time? In a day? That first time, were you able to get to Cost Transparency or any other application?

Your best bet would be opening a ticket with Support, IMHO.
Happy holidays and best wishes for 2023 🌲🌲🌲
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Apptio Community Member posted Fri December 23, 2022 02:07 AM

@Guillermo Cuadrado,

I have tried to login into Apptio for 4 times now. I have tried to access TBM studio and Cost​ Transparency, but after logging out, I'm unable to login into Apptio. I have created a support ticket. I'm unaware of what's happening with my Apptio account.
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Debbie Hagen posted Tue December 27, 2022 02:27 PM

Hello @Srinivasan D,
I'm sorry you're having difficulty with your account.  As Guillermo mentioned, the best option is to create a support ticket which it appears you have already done.  Has this been resolved?  We do have limited staff due to the holidays but someone should be responding to your support request.  If you'd like to tell me the ticket number, I can see if I can find someone to look at it.  

Also, if you have an administrator for your account at your company, you could contact them.  They could reset your password for you.   When you said that the password reset wasn't working I see that it says that the password reset email was sent.  Did you check your junk mail?  Sometimes junk mail filters will catch our reset emails and sometimes your corporate firewall may not let them through. 

Kind regards,
Debbie
​
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Apptio Community Member posted Wed December 28, 2022 01:44 AM

I have not received any emails from Apptio on password reset (not even in junk). The one with admin account is on vacation. Another important thing to note is that, even after I change my password it works only for one day and I can't use it the next day (frontdoor says incorrect password)
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