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 Unable to Connect to IS from Designer After Azure Migration

Abdulla Pulicherla's profile image
Abdulla Pulicherla posted Tue July 08, 2025 07:09 AM

Hi, kindly need your inputs.

Recently, we migrated our Staging Servers to the Azure cloud. Since the migration, we have been unable to connect to Integration Server (IS) from Designer. Sometime it will connect, after sometime it will disconnect.  Even though Designer is installed within the same Azure environment (VM), attempts to connect to IS return the following error:

MESSAGE error verifying IS configuration
!STACK 0
java.lang.Exception: Server connection lost 'stg:5555'
at com.softwareag.is.core.iscomm.server.ServerConnection.invoke(ServerConnection.java:446)
at com.softwareag.is.core.iscomm.server.ServerConnection.getVersionFromServer(ServerConnection.java:1210)
at com.softwareag.is.core.iscomm.server.ServerConnection.getServerVersion(ServerConnection.java:1227)
at com.softwareag.is.core.servers.ServerInfoJob.run(ServerInfoJob.java:113)
at org.eclipse.core.internal.jobs.Worker.run(Worker.java:56)
 
!MESSAGE com.wm.io.comm.CommException: [BAC.0006.0023] CommException: Connection closed

Please note:

  • We are able to successfully ping and telnet the IS server on port 5555 from the VM where Designer is installed.

  • IS is accessible via browser as well (http://stage:5555), but Designer consistently fails to establish a connection.

Could you please assist in identifying any possible causes or configuration changes needed post-migration?

Thank you.

engin sarlak's profile image
engin sarlak

Try connecting through another port and make sure you have the correct protocol set (http vs https) for that port.