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 Security processing failed with reason "19" ("USERID DISABLED or RESTRICTED")

Nidhi Doshi's profile image
Nidhi Doshi posted Tue August 26, 2025 01:36 PM

Hi Team,

Reservation Id : 6887a1cf0a8765b635697d97

I am working on the application of watsonx.ai. In that I am trying to connect the IBM Cloud DB2, while connecting I am getting the error. Following is the error
Error: [IBM][CLI Driver] SQL30082N  Security processing failed with reason "19" ("USERID DISABLED or RESTRICTED").  SQLSTATE=08001  SQLCODE=-30082

I did number of attempts to connect the DB2 via the code. But now I am getting the above error. Due to this it has disabled the user so no other service credentials can be used. 

Can you help me how can we activate the user?

Thank you

Nidhi Doshi

mehdi rezaei's profile image
mehdi rezaei posted Wed August 27, 2025 10:31 AM

Hi nidhi 

You should resume the user on racf

Madhusudan S M's profile image
Madhusudan S M posted Thu August 28, 2025 03:23 AM

Hi Nidhi,

SQL30082N RC=19 means:
 
19
 
              USERID DISABLED or RESTRICTED
              The userid has been disabled, or the userid has been restricted from accessing the operating environment at this time.
 
 
Suggested remedy is :-) :
 
 
19
 
        Ensure that the proper userid and/or password is supplied to access the IBM Cloud DB2.
 
       The userid may be disabled, the userid may be restricted to accessing specific IBM Cloud DB2, or the userid may be restricted to certain hours of operation.
 
Please let me know if this helps you.
Madhusudan S M's profile image
Madhusudan S M posted Thu August 28, 2025 01:29 PM

Try sending email to verify@us.ibm.com  to reactivate the user.

Douglas Partch's profile image
Douglas Partch IBM Champion posted Thu August 28, 2025 08:35 PM

The ID you have been using has been suspended more than likely because of failed password attempts.   

this can happen because your mainframe security policies generally require you to change the password X number of days.   

to fix call your help desk to unsuppend the ID.  They may give you new temporary one to use.   

then sign on the the frame and change the password.  After that you will need to change on application server you are using.    

there are other way to request in un-expiring IDs if your interested.  

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