Hi Hema,
most likely, you are using the new, agentic wxo version. You can tell this from looking at the main hamburger menu. In case you see an entry "Build" with two sub entries "Agent Builder" and "Assistant Builder", you are working on the new agentic wxo. This release no longer supports "skill based" actions and "AI guided actions" in the AI assistant builder.
I'd recommend to familiarize yourself with the agentic wxo release and to double check whether you can build your use case on top of it. Skill based actions allowed you to call wxo skills from an AI assistant and in the agentic release you can define tools and tool flows (to some extend tools are similar to skills in the non-agentic wxo world) and agents can call tools when processing your requests. AI guided actions allowed you to take some plain text and define a prompt which the AI assistant would use to generate an answer (sort of "mini RAG"). You might be able to do the same by using a genAI prompt in the agentic wxo release.
In case your use case requires very strict, predefined conversations (like the ones you define in an action in the AI assistant builder), you currently may prefer using the older, skill based version of wxo, at least if it turns out that the tool flow builder in the agentic wxo release is not suffcient for your example. In that case, clients and business partners can request a one-time conversion of their wxo tenant from the agentic release back to the older non-agentic version. However, this conversion cannot be undone.
As agents are much more flexible and are the future of wxo, I'd recommend to validate whether you'll be able to reach your goal following this paradigm.
Please let us know in case you have any further questions or concerns.
Best regards,
Michael