SPSS Statistics

Hi @Kate Cole, sorry you are having difficulties purchasing Custom Tables. I agree this shouldn't be a difficult task. I have relayed your question on to our Product Management team and we should hear back within 24 hours.

Hi @Kate Cole, I checked with Product Management and they said you should be able to file a ticket here: https://myibm.ibm.com/support/. Our product support team regularly transfers tickets to the Marketplace support team so I’m not sure why this couldn’t happen in your case. Please let us know here if the above process doesn't work for you.

Regards,

Curtis

Hi @Kate Cole.  @Curtis Browning is correct. 

Our Order Support team can help with the following and you can reach them at https://myibm.ibm.com/support/

Hi @Curtis Browning and @Sue Hammes, thank you so much for responding! Unfortunately the issue still remains.

I filed a ticket as suggested and I was contacted by eCustomer Care. They explained that the issue was that my IBM customer number was not ready in the system. I was told that the customer maintenance team would reach out to ask for missing information on my registration (e.g. name, address VAT), and that that info was needed to continue using the product and to purchase Add Ons.

I replied that I had not been contacted by IBM with regards to this. I provided the requested information to the eCustomer Care team but I was told again to wait to be contacted (I have not been contacted).

I called the Australian phone number for IBM Sales, but it directs to a voice mail. I left a VM with my phone number...but no response.

Do you have any other suggestions on how I may purchase the Add On? I purchased IBS SPSS Statistics more than 2 weeks ago now...

Thank you.

Hi @Kate Cole.  I have sent you a contact request via this forum.  Please click on your profile in the upper right hand corner and accept it.  Then send me your email address so we an see how to further assist you 

Thanks