IBM webMethods Hybrid Integration

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 nable to log in to IBM webMethods Integration – Null Key for Tenant Cache

Azad Khan's profile image
Azad Khan posted Thu July 10, 2025 04:46 PM

Hi Everyone,

I’m unable to access the IBM webMethods.io Integration module. While trying to log in, I’m seeing the following error:

Null key returned for cache operation (maybe you are using named params on classes without debug info?)
Builder[public com.softwareag.wmic.core.tms.tenant.entity.WMIOTenant com.softwareag.wmic.core.tms.tenant.service.WMIOTenantService.getWMIOTenantDetails(java.lang.String) throws com.softwareag.wmic.commons.exception.IPaaSException]
caches=[tenantLoginDetails] | key='#tenantId'

Please help resolve this issue. Other modules like API Gateway and Developer Portal are working fine
saroch kamjikong's profile image
saroch kamjikong posted Mon July 14, 2025 02:49 AM

API gateway bad 502

Integration null key 

Vikash Sharma's profile image
Vikash Sharma posted Tue July 15, 2025 12:21 AM

hi @Azad Khan,

Pleaseraise the support incident incase if you are using the paid tenant.

And in case if you are using the free trial i would suggest spin up the new instance.

Regads

Vikash Sharma

Azad Khan's profile image
Azad Khan posted Wed July 16, 2025 02:14 PM

Hi @Vikash Sharma 

Thank you for your suggestion. I am currently using the free trial version.
 
I have created three instances but am facing the same issue with all of them. It seems the issue is on IBM’s side, and unfortunately, there is no support available. I have raised a ticket, but there has been no assistance so far. I also sent an email regarding this, but haven’t received any response.
 
Regards,
Azad Khan
saroch kamjikong's profile image
saroch kamjikong posted Thu July 17, 2025 02:22 AM

@
me too try to spin new env it same error. and no one fix this issue

saroch kamjikong's profile image
saroch kamjikong posted Thu July 17, 2025 02:40 AM

@Azad Khan,

I found that the US1 Oregon (AWS) region is not working—please don’t use it. EU2 Frankfurt (AWS) should be fine; I’ve already tested it.

Azad Khan's profile image
Azad Khan posted Thu July 17, 2025 03:32 AM

Hi @saroch kamjikong,

Thank you for your valuable inputs. Now its working fine after changing the AWS region to EU2 Frankfurt (AWS).

Regards,

Azad khan

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