I received a new license authorization code by email for IBM SPSS Statistics 29 and am unable to activate it. After starting the SPSS Statistics client and opening the license authorization wizard, I pasted the license string into the field, clicked Add, then clicked Next to finish. Instead of completing activation, I get this message:
"License information for IBM SPSS Statistics installed in C:\Program Files\IBM\SPSS Statistics
No licenses found for IBM SPSS Statistics 29. ErrCode=1 SubCode=18"
A few details that might help narrow this down. The installation path is C:\Program Files\IBM\SPSS Statistics, and I'm running version 29. I copied the license string directly from the email without retyping it, so I don't think there's a transcription error, but I'm open to that possibility if someone spots something in how these strings usually get pasted wrong. I have not modified the string in any way, including leading or trailing spaces, though I'm not certain the paste didn't pick up an extra character.
Has anyone run into this ErrCode/SubCode combination before? I want to know whether this points to a network issue reaching IBM's license server, an expired or already-redeemed authorization code, a mismatch between the code and the installed product version, or something local to the machine like firewall or proxy settings blocking the license lookup. If it helps, I can post my SPSS version details, license type (single user vs. concurrent), and whether I'm on a standalone machine or a networked license setup once someone lets me know what's relevant.
Any guidance on next steps, including whether I should be contacting IBM support directly with this code rather than troubleshooting locally, would be appreciated.