Robotic Process Automation (RPA)

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 License access problem when running scripts via API

Santos Samuel Cusihuallpa Guillen's profile image
Santos Samuel Cusihuallpa Guillen posted Fri January 02, 2026 01:44 PM

Hello,

I am currently testing the execution of my scripts via API. According to the documentation, I should access the URL https://localhost:8099/; however, when I try to view the license, the following error message is displayed.

Could you please advise on how to resolve this issue?

I look forward to your comments.

Best regards, Samuel

Claudio Ribeiro Fonseca's profile image
Claudio Ribeiro Fonseca posted Fri January 02, 2026 03:27 PM

Hi Samuel,
Please check if the "IBM Robotic Process Automation Service" is running.

Santos Samuel Cusihuallpa Guillen's profile image
Santos Samuel Cusihuallpa Guillen posted Fri January 02, 2026 04:09 PM

Hi Claudio,
Yes, the "IBM Robotic Process Automation Service" is running.


What else should I check?
Regards

Madhur Vashisht's profile image
Madhur Vashisht posted Wed January 07, 2026 02:29 PM

I advise you to open a support case (https://www.ibm.com/mysupport/s/?language=en_US) and upload the AgentService log to investigate the cause.
"C:\ProgramData\IBM Robotic Process Automation\AgentService.log"

Tarcio Alonso Mota's profile image
Tarcio Alonso Mota posted Mon January 26, 2026 10:22 AM

You can open this site directly from the IBM RPA icon in the SysTray (next to the clock).
If I'm not mistake this page was changes to https://localhost:8099/web/en-US/ibmrpaclient

If the site is still inaccessible, it may be that the computer has a policy or antivirus blocking port 8099 from opening.

Another possibility is that the certificates for this port may have expired.
In newer versions, the IBM RPA service regenerates these certificates.
In this case, you can check the certificates by opening Computer Certificate.

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