Hi @Renata da Costa,
Of the times I have seen this error message, they have almost invariably been the result of a corrupted installation and the clearest resolution was to completely uninstall all instances of IBM SPSS Statistics and then install the latest release.
Here are two technotes pertaining to that process:
- macOS - Script to completely remove (uninstall) SPSS Statistics (macOS)
- Windows - Clean Uninstallation of SPSS Statistics in Windows