Content Management and Capture

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 ICC For email - using the SMTP connector

John Bourdeau's profile image
John Bourdeau posted Mon November 24, 2025 02:57 PM

I need to setup a task to retrieve emails and archiver them into FileNet P8.  I'm getting this error and I do not understand where the metadata mapping needs to be configured.  The task editor shows "metadata missing" for the P8 archiving task even before I run the task so I believe it is a missing config file.  

Error while attempting to retrieve series id for work item '212@153@149@45@ECM\0000\mime-message--414592243147786094.eml-1@-1@-1@89@IMPL==SMTP;TYPE==DATABASE;SERVERID==;STOREID==D:\SMTPQueue;EMAILADDR==null;FILEPATH==null36@c55b469f-9de3-403b-abf0-bf0fe91c01f52@{}7@INITIAL-1@': MetadataSource with factory id "ctms.legacyxmlemail.metadata" does not exist ibm::ctms::taskrouting::PartitionManager::GenerateTaskInputsSeries (PartitionManager.cpp:257)