IBM Verify

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Darrell Hendradidjaja's profile image
Darrell Hendradidjaja posted Sun June 22, 2025 04:48 AM

Hello I'm Darrell a student at Indonesia, I want to ask about if you want to re-connect to the IBM verify app on your phone to log in to ibm.com using your IBMid multi factor authentication because I couldn't find the QR Code to scan? thanks

Scott Andrews's profile image
Scott Andrews

Hi Darrell.

This looks like the same question in https://community.ibm.com/community/user/discussion/ibm-verify-app#bmfd890c69-57d8-4fb8-a900-b37b2df7eebc?

Navigate to https://login.ibm.com/usc/settings

You'll need to authenticate with your Passkey, Username and Password or Passwordless QR login if the account is still in your Verify App.

After authentication, and the Profile tab displays, switch to the Security tab.

You will be asked to complete a multi-factor authentication.  If you aren't getting Push notifications as you deleted the account from your Verify App, don't use that option, instead, likely email.

Having completed MFA, you'll now see your registered factors.

Here you can remove (delete) the old IBM Security Verify App registration and the Authenticator app.

When you click Add new method 

choose IBM Security Verify app

From there you'll get your QR code to perform a new app registration.

If you're referring to a QR code to register an Authenticator for another service to register MFA there, you'll need to head over to that external account and use the QR code generated there (for that service) and scan it with your Verify app.